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wrong shipment adress

Jessy91

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Hey guys,

Anyone ever had this happen to them? I put in an order with them, they sent me a shipping notification with the right address on it, 4 days later I check my tracking number and it says "Delivered", but in the wrong city... I try to call Canada post and they tell me the item has been delivered to the proper address, now I been trying to reach out to CMS but their contact button on the website says Forbidden access, so Im not entirely sure how to contact them, anyone have a working email for these kind of inquiries?

Its not my first time buying through them and I never had an issue before I believe there has been a mistake somewhere on the labeling.

Thanks for the help!
 

Old RhynoS

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Hey guys,

Anyone ever had this happen to them? I put in an order with them, they sent me a shipping notification with the right address on it, 4 days later I check my tracking number and it says "Delivered", but in the wrong city... I try to call Canada post and they tell me the item has been delivered to the proper address, now I been trying to reach out to CMS but their contact button on the website says Forbidden access, so Im not entirely sure how to contact them, anyone have a working email for these kind of inquiries?

Its not my first time buying through them and I never had an issue before I believe there has been a mistake somewhere on the labeling.

Thanks for the help!
I have had a few of packages delivered to the wrong address. Thankfully it was not in a different city but just a few houses up. I think the mail carrier is dyslexic or something.
CMS is a site sponsor so maybe dm a mod before you say anything else. They may be able to help.
 

Davis

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Jessy91

Fuck I hate when this happens, I had it happen on an entirely different product but I was pumped to receive the package thankfully it just got delivered up the street to a P.O box similar to Old RhynoS.

I wish you luck, hopefully everything gets resolved fairly easily for you buddy.
 

Goldenrod

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When dealing with some of the dyslexic folks at CP - the shipper has to make the call for packages that show as delivered but aren't. Only happened to me once and it disappeared for two - 3 weeks and then one day it just showed up on my doorstep. I have no idea if CP misplaced it or it was delivered to a neighbor and they dropped it off.
 

Old RhynoS

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When dealing with some of the dyslexic folks at CP - the shipper has to make the call for packages that show as delivered but aren't. Only happened to me once and it disappeared for two - 3 weeks and then one day it just showed up on my doorstep. I have no idea if CP misplaced it or it was delivered to a neighbor and they dropped it off.
This is what happened to me 2x with the same neigbor. Thankfully he noticed before ripping the package open. The most frustrating part to me is even after opening a ticket and being told that CP has double checked the mail box and they do everything they can to ensure the parcels are delivered correctly they sometimes don't. In my case I was told they went back and checked the boxes and didn't find it but my neighbor showed up a couple days later and said they just checked their mail and found it.
 

sabre star

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If the tracking says delivered, CP won’t do a damn thing but state that it was delivered to the proper address. Sometimes, the CP shipper will mark it as delivered just prior to delivering the package. Usually we are talking about 0.5-1 day max.


any chance you received your order yet? If not let CMS know. I’m confident they will offer some sort of reasonable solution.
 

Renegade-Rabbit

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one of the major flaws of CP going to community mail boxes over home delivery, it seems they mix em up often and if the person who gets is is less than honest you are unlikely to see the package and it seems CP never take responsibility for their errors
 

Jdave

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I have had a few of packages delivered to the wrong address. Thankfully it was not in a different city but just a few houses up. I think the mail carrier is dyslexic or something.
if this happened more than once by the carrier I would get them fired. Allowing other people to obtain your mail is a breach of private security
 

Old RhynoS

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if this happened more than once by the carrier I would get them fired. Allowing other people to obtain your mail is a breach of private security
Yes and the cp employee handling my claim said they actually went to the box and inspected each one. I call bs on that .
 
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Ohz

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I have made claims with CP AND they have ensured me someone would contact me within 24-48 hours. No contact and parcel just poof gone. It is bullshit. And then sometimes it's smooth as butter.
 
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